CANCELLATION, LATE ARRIVAL & NO-SHOW POLICY

To ensure smooth scheduling and respect for both clients and providers, Solutions Med Spa maintains the following policies:

 

24-HOUR CANCELLATION

Clients must cancel or reschedule at least 24 hours before their appointment.

• Cancellations made less than 24 hours before the scheduled appointment will be charged a Late Cancellation Fee equal to 50% of the scheduled service fee.

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NO-SHOW POLICY

A client is considered a no-show if they:

• Do not arrive for their appointment, OR

• Attempt to cancel after the appointment start time

No-shows will be charged 50% of the scheduled service fee.

 

LATE ARRIVAL

To avoid disrupting other scheduled clients:

• Arriving more than 15 minutes late is considered a no-show

• The 50% no-show fee will apply

• The appointment must be rescheduled

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CARD ON FILE

By scheduling an appointment, clients authorize Solutions Med Spa to:

• Keep a valid card on file

• Automatically charge the applicable late cancellation or no-show fee

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NON-REFUNDABLE FEES

All cancellation and no-show fees are non-refundable, non-transferable, and not applicable to future services.